Privacy Policy

1. Overview

KOVV Motors ("we," "us," or "our") is a mobile mechanic and auto detailing service serving Fairfield County, Connecticut. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or book a service with us. By submitting a request or using our site, you agree to the practices described here. This policy applies to all visitors, including residents of California.

2. Information We Collect

When you request a service or contact us, we may collect:

• Contact details — name, email address, and phone number.
• Service details — vehicle year/make/model, service address, preferred date/time, and any notes you provide.
• Account details — if you create an account, your login email and password (stored securely and never in plain text).
• Usage data — pages visited, IP address, and approximate region, used to improve our site and services.

For California residents, the categories of personal information we collect include: identifiers (name, email, phone), commercial information (service requests and booking history), internet activity (pages visited and IP address), and inferences drawn from the above to improve our services.

3. How We Use Your Information

We use the information you provide to:

• Schedule and perform the mobile mechanic or detailing service you requested.
• Communicate with you about your appointment, follow-up, and service reminders.
• Process promotions, coupons, and rewards tied to your account.
• Respond to inquiries and provide customer support.
• Improve our website, services, and marketing effectiveness.

4. How We Share Your Information

We do not sell or rent your personal information. We may share it only when necessary to provide your service (for example, with a technician assigned to your appointment), to comply with legal obligations, or to protect our rights and safety. Any third party we work with is expected to handle your data with the same care we do. We may also share aggregated, de-identified information that cannot reasonably be used to identify you.

5. Cookies & Tracking

Our site uses cookies and similar technologies to understand how visitors use it and to measure the effectiveness of our marketing. Tracking tools (such as the Meta Pixel) only activate after you give consent through our cookie banner. You can decline tracking at any time without affecting your ability to book a service. You can also clear or block cookies through your browser settings.

6. Data Security

We take reasonable measures to protect your information using secure storage, access controls, and encrypted transmission. No method of transmission over the internet is completely secure, but we strive to safeguard your data against unauthorized access, alteration, or disclosure.

7. Data Retention

We keep your service records and contact information for as long as needed to provide service, honor promotions, and maintain an audit trail for our twice-yearly coupon limit. You may request deletion of your data at any time, subject to legal or operational requirements.

8. Your Rights

You have the right to access, correct, or delete the personal information we hold about you. To exercise any of these rights, or to opt out of marketing communications, contact us using the details below.

9. Your California Privacy Rights (CCPA & CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) give you additional rights regarding your personal information:

• Right to Know — you may request the categories and specific pieces of personal information we have collected about you, the sources, the purpose of collection, and the third parties with whom it was shared.
• Right to Delete — you may request that we delete the personal information we have collected from you, subject to certain exceptions.
• Right to Correct — you may request that we correct inaccurate personal information.
• Right to Opt-Out of Sale or Sharing — we do not sell your personal information, and we do not share it for cross-context behavioral advertising. You may opt out of any future sale or sharing at any time.
• Right to Limit Use of Sensitive Personal Information — we do not collect or use sensitive personal information as defined by the CPRA beyond what is necessary to provide our service.
• Right to Non-Discrimination — we will not discriminate against you for exercising any of these rights.

To exercise any of these rights, submit a verifiable consumer request by emailing us at KovvMotors@gmail.com or calling (347) 417-6435. We will respond within 45 days. You may also designate an authorized agent to make a request on your behalf by providing us with written authorization.

Do Not Sell or Share My Personal Information: KOVV Motors does not sell or share your personal information for cross-context behavioral advertising. No opt-out is required because no sale or sharing of this kind occurs. If our practices change, we will provide a clear opt-out mechanism here.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a minor has provided us with information, please contact us and we will remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review it periodically.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out:

• Email: KovvMotors@gmail.com
• Phone: (347) 417-6435
• Instagram: @kovv.motors